{"id":25147,"date":"2007-05-28T15:07:51","date_gmt":"2007-05-28T15:07:51","guid":{"rendered":"https:\/\/publicityhound.com\/blog\/index.php\/bad-restaurant-review-2-ways-to-recuperate\/"},"modified":"2025-06-09T15:27:11","modified_gmt":"2025-06-09T15:27:11","slug":"bad-restaurant-review-2-ways-to-recuperate","status":"publish","type":"post","link":"https:\/\/purelysupp.com\/publicity\/marketing\/bad-restaurant-review-2-ways-to-recuperate\/","title":{"rendered":"Bad restaurant review? 2 ways to recuperate"},"content":{"rendered":"<p>Linda Baldwin, associate publisher of <a href=\"http:\/\/www.thedailypage.com\/\" target=\"_blank\" rel=\"noopener\">Isthmus,<\/a> the alternative weekly in Madison, Wisconsin, wrote to tell me she liked <a href=\"https:\/\/www.publicityhound.com\/\" target=\"_blank\" rel=\"noopener\">the advice<\/a> I gave to restaurants that get bad reviews.<\/p>\n<p>In short, don&#8217;t complain to the newspaper that the reviewer visited on the night two people called in sick. And don&#8217;t threaten to pull your advertising because it can backfire. Instead, work at making improvements, and invite the reviewer to return.\u00a0<\/p>\n<p>Linda\u00a0passes along two great tips of her own:<\/p>\n<blockquote><p><strong>Tip 1:<br \/>\n<\/strong>&#8220;Usually the reviews are not totally negative, but contain negative parts&#8230;play up the good stuff. We almost always provide a good reformated color copy of the good reviews for framing. Restaurants could ask for &#8220;only the good&#8221; parts, and some papers might do it.&#8221;<\/p>\n<p><strong>Tip 2:<br \/>\n<\/strong>&#8220;If the review appeared in a newspaper or magazine, it may in the publication&#8217;s online version. Make sure that the bad reviews don&#8217;t stay up on the paper&#8217;s website forever. If that happens, the restaurant should call the paper to tell them that the old review isn&#8217;t valid anymore and ask for its removal.\u00a0That&#8217;s not unreasonable. Most will do it.&#8221;<\/p><\/blockquote>\n<p>The Isthmus, of course, prints restaurant reviews. Restaurateurs everywhere thank you, Linda.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>http:\/\/www.go.dlr.de\/wt\/dv\/ig\/icons\/funet\/chef.gif<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Linda Baldwin, associate publisher of Isthmus, the alternative weekly in Madison, Wisconsin, wrote to tell me she liked the advice I gave to restaurants that get bad reviews. In short, don&#8217;t complain to the newspaper that the reviewer visited on the night two people called in sick. And don&#8217;t threaten to pull your advertising because\u2026&nbsp;<a href=\"https:\/\/purelysupp.com\/publicity\/marketing\/bad-restaurant-review-2-ways-to-recuperate\/\" class=\"rmlink\">Read More<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","iawp_total_views":4,"wds_primary_category":1,"footnotes":""},"categories":[1],"tags":[633,29,108],"class_list":{"0":"post-25147","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-marketing","7":"tag-consumer-reviews","8":"tag-media-relations","9":"tag-restaurant-publicity","10":"entry"},"featured_image_src":null,"featured_image_src_square":null,"author_info":{"display_name":"Joan Stewart","author_link":"https:\/\/purelysupp.com\/publicity\/author\/jstewart\/"},"_links":{"self":[{"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/posts\/25147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/comments?post=25147"}],"version-history":[{"count":1,"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/posts\/25147\/revisions"}],"predecessor-version":[{"id":41090,"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/posts\/25147\/revisions\/41090"}],"wp:attachment":[{"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/media?parent=25147"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/categories?post=25147"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/purelysupp.com\/publicity\/wp-json\/wp\/v2\/tags?post=25147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}